Woman struggles to leave Fitness First Mermaid Water, Gold Coast, gym

Woman sends furious email to Fitness First complaining of anti-vaxxer members and creepy men after it refused to cancel her membership because she couldn’t afford it anymore

  • A frustrated woman has shared the scathing email she wrote to her local gym
  • Ellie Waddingham said she had already unsuccessfully tried to leave Fitness First
  • Unvaccinated patrons and unwanted male attention made her feel unwelcome
  • Added that she shouldn’t be expected to honour a contract she signed underage








A frustrated customer has shared the scathing email she wrote to her gym in a last-ditch effort to cancel her membership.

Ellie Waddingham, 18, shared a video where she read out the email she wrote to her Fitness First gym in Mermaid Waters on the Gold Coast.

She said that she tried to leave the gym before, but her cancellation was rejected.

Scroll down for the video. 

Ellie Waddingham, 18, shared a video on Monday where she read out the email she wrote to her Fitness First gym

‘Never sign into a lock-in contract at a gym,’ she warned the viewers.

‘I can’t afford the gym anymore and they don’t think that’s a good enough reason (to leave).’

Ms Waddingham read out the email she sent to the gym’s customer service, starting with an apology for the bluntness of her message.

‘I apologise in advance for the tone of this email and for whoever is going to have to deal with me because I’m honestly at my wits end with this company,’ she read.

She then went on to discuss the behaviour of the gym’s unvaccinated patrons and how she was ‘disgusted’ by their views.

‘Today I heard a number of member loudly expressing their anti-vax viewe in the gym, frankly it disgusted me,’ she said.

‘In times like these, I don’t want to be part of an organisation that is fostering these kinds of beliefs by not mandating vaccination certificates.’

Ms Waddingham then went on to explain how some male patrons added to her feeling unsafe in the gym. 

‘Being a woman in the gym of course I expect some unwanted attention but it’s gotten to the point where I don’t feel welcome in the space anymore,’ she said.

‘I’ve had men catcall me, glare and laugh at me, and invade my personal space to the point that I have to stop mid-set until they move out of my way.’

She then also explained her financial situation as ‘living paycheque to paycheque’ and how she couldn’t afford her membership anymore.

Ms Waddingham said several incidents had led to her ‘no longer feeling welcome in the space’ and noted she had signed her contract as a minor

‘I work three jobs just to be able to afford to live and study and this is a financial commitment I really cannot afford,’ she said. 

‘I can barely afford to pay my rent let alone for this membership.’ 

Ms Waddingham concluded her email by stating she should not be held to a contract that she signed as a minor.

‘I look forward to your response and I hope we are able to come to some sort of resolution as I know Fitness First is notoriously hard to get away from,’ she said.

‘Even when the contracts I signed are borderline illegal as I signed them as a minor.’ 

Several viewers supported Ms Waddingham in the comments and some said they were in a similar situation themselves.

‘Please please update me – I’m in the same boat (with) my gym. Staff not wearing masks, misgendering me, I moved 1 hour away won’t let me leave,’ one user wrote. 

However not everyone was on her side and said she shouldn’t have signed a contract she couldn’t keep. 

‘Her fault for signing it,’ a person said. 

Daily Mail Australia has contacted Fitness First for statement. 

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